1. Introduction
Afric Mzizi Safaris, a Kenya-based tour operator, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, make bookings, or engage with our services for safaris, trekking, beach holidays, and cultural tours in Kenya, Tanzania, Uganda, and beyond. For inquiries, contact us at sales@africmzizisafaris.com or res@africmzizisafaris.com.
2. Information We Collect
We collect personal information to provide and improve our services, including:
- Contact Information: Name, email address, phone number, and physical address provided during bookings or inquiries.
- Booking Details: Travel preferences, itinerary details, passport information, and payment details required for safari, trekking, or holiday arrangements.
- Website Usage Data: IP address, browser type, and pages visited, collected via cookies and analytics tools to enhance user experience.
- Newsletter Subscriptions: Email address provided when subscribing to our newsletter.
3. How We Use Your Information
Your personal information is used to:
- Process and confirm bookings for safaris, trekking, and beach holidays.
- Communicate with you regarding your travel plans, updates, or inquiries.
- Send promotional offers and newsletters (with your consent, which you can withdraw at any time).
- Improve our website and services through analytics and user feedback.
- Comply with legal obligations, such as visa or permit requirements for travel to Kenya, Tanzania, or Uganda.
4. Data Sharing and Third Parties
We may share your information with trusted third parties, such as accommodation providers, transport services, or tour operators, solely to fulfill your travel arrangements. We ensure these partners adhere to strict data protection standards. We do not sell or share your personal information for marketing purposes without your explicit consent. Your data may also be shared to comply with legal requirements or protect our rights.
5. Data Security
We implement industry-standard security measures, including encryption and secure servers, to protect your personal information from unauthorized access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials (if applicable) confidential.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, track site usage, and deliver personalized content. You can manage cookie preferences through your browser settings. By using our website, you consent to our use of cookies as described in this policy.
7. Your Rights
You have the right to:
- Access, correct, or delete your personal information held by us.
- Opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us.
- Request information about how your data is used or shared.
To exercise these rights, contact us at res@africmzizisafaris.com or call +254718885707.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including booking processing and legal compliance. Booking-related data is typically retained for up to 7 years to meet financial and regulatory requirements. You may request deletion of your data, subject to legal obligations.
9. International Data Transfers
As a tour operator based in Kenya, your data may be transferred to or stored in countries outside your own (e.g., Tanzania, Uganda) to facilitate your travel arrangements. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this page periodically.
11. Contact Information
For questions, concerns, or to exercise your data rights, contact us at:
Afric Mzizi Safaris
Ngong Business Centre, Room 23, Nairobi, Kenya
Email: sales@africmzizisafaris.com or res@africmzizisafaris.com
Phone: +2547 18 885 707
Our team is available 24/7 to assist you.
